We want you to be happy with your invitation. Because our invitations are digital files, here is how refunds work.
1. Check your preview before you pay
Before you pay, you see a watermarked preview of exactly the invitation you will get, with your own text on it. Please check every name, date, time and address carefully. The finished file is the same as the preview, without the watermark.
2. All sales are final once you download
Once you have downloaded your file, the sale is final. A digital file cannot be returned, so we cannot offer refunds for a change of mind, for a mistake in text you typed, or because you no longer need the invitation.
3. When we will fix it or refund you
We will fix the problem, or refund you if we cannot fix it, when:
- the file is broken: it does not download, does not open, or does not match the preview you approved (other than the watermark being removed);
- you were charged twice for the same order: we refund the extra charge;
- you paid but could not get your file, and we cannot solve it for you.
4. How to ask
Contact us through the Contact us box within 7 days of your order. Please include:
- your order number;
- the name, email or phone number you used for the order;
- a short description of the problem (a screenshot helps).
We will reply by email. When a refund is approved, it goes back to the card you paid with. Your bank may take several business days to show it.
5. Your rights
This policy does not take away any rights you have under the law.
See also our Terms of Service and Privacy Policy.